Refund & Cancellation Policy
If you have any questions or queries about the products you have purchased on our website, please contact our Customer Service Team at email@example.com.
Unfortunately, due to the nature of our products, we do not offer returns or refunds if you simply change your mind. All refunds will be made to the account you used to pay for your order. Delivery fees will not be refunded. You are responsible for the cost of returning any products to us. The decision as to whether the Product is wrong/damaged/defective shall lie solely with Merchandise Solutions and such decision shall be the final decision.
Online Return Process
If there is a problem with your order, please contact our Customer Service Team at firstname.lastname@example.org within 14 days of delivery of your order with your details, order number, and a brief description of your problem and we will endeavour to assist you further. We aim to respond to your request within 7 business days. Please do not return any items to us without first contacting email@example.com.
Incorrect, Missing, Or Damaged Products
If you receive an incorrect product, a product is missing, or your order arrives damaged, please contact our Customer Service Team within 14 days of delivery and we will endeavour to assist you further. We may request the received product images. Please do not discard the items as we will need the damaged or incorrect items to be returned. Where an item is damaged through misuse, neglect, or abnormal use, we will not provide a refund, exchange, or repair.
Defective Products And Consumer Guarantees
You are entitled to a replacement or refund for a major failure or compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Should your products be defective upon receipt, not match the description, or not fit for the purpose specified, the company will respond to your concerns.